Privacy Policy

Privacy Policy – Royal Optics UK

Effective Date: 17 June 2024

1. Introduction

Welcome to Royal Optics UK. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

2. Data Controller

Royal Optics UK
One Canada Square
Canary Wharf, London E14 5AB
United Kingdom
Email: support@royaloptics.co.uk

3. Information We Collect

We may collect and process the following data:

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Credit/debit card details or other payment information.

  • Technical Data: IP address, browser type, time zone setting, and location.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us.

4. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Manage your account and provide customer support.

  • Improve our website, products, and services.

  • Send you marketing communications (only if you have opted in).

  • Comply with legal obligations.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: To fulfill our contract with you.

  • Legal Obligation: To comply with legal requirements.

  • Legitimate Interests: To improve our services and conduct marketing activities.

  • Consent: When you have given clear consent for us to process your data.

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Such as payment processors and delivery companies.

  • Legal Authorities: When required by law or to protect our legal rights.

7. International Data Transfers

Your data may be transferred to and stored in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data.

  • Object to processing of your data.

  • Request restriction of processing.

  • Request transfer of your data to another service provider.

  • Withdraw consent at any time.

To exercise any of these rights, please contact us at support@royaloptics.co.uk.

10. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.